FAQ

“Sustainability through quality and service in combination with fair prices – that is our aspiration! “

Concept
With the city bike brand urbike, you can design your individual bicycle according to your color preferences to suit your very own taste. urbikes are only available online at urbike.de and in the urbike shops in Munich and Hamburg. urbike has bicycles manufactured under the brand name urbike and sells them online and offline to end customers and business clients. Therefore, we offer very good prices in combination with high quality as two activities of the value chain do not need to be performed (distribution and retail).

Individualization
At urbike, individualization has top priority. Almost all painted parts can be customized: handlebar, stem, frame, fork, crank and chain ring for the Single-speed model. Frame, fork, mudguards, chain case and basket for the models Porteur and Flaneur. Upon request, almost RAL classic colors are available. Rims, chains and tires can be chosen in many different colors.

Service
We attach much importance on making our customers happy and satisfied. So please do not hesitate to get in touch if any problems occur (CONTACT). We will always find a satisfactory solution for you.
Our service hours (e-mail/telephone) and the opening hours of our urbike shops in Munich and Hamburg are Tuesday – Friday at (10:00 -19:00) and Saturday (11:00 – 14:00). Monday upon consultation. If you have any questions, please e-mail us info@urbike.de. We will get back to you as soon as possible (response within 24 hours).

Quality
“Quick and dirty“ is surely not our guiding principle; we rather prefer to strive for sustainability. Consistent quality control tests, feedback of our clients and our experience form input for product development, quality control and quality improvement. In the case of quality issues, please get in touch and we will find a solution.

Models
Confer menu item “MODELS

Prices
Included in the standard equipment for the models Single-speed (635€) and Duo-speed (725€) are: Rims in 11 different colors, chains in 9 colors, plastic grips and plastic saddle in black/white/brown, and black tires. The attachment parts (brakes, pedals, seatpost) are available in black and silver.
Colored tires in 10 different colors/qualities (additional charge of 25-30€ per item) as well as leather grips and leather saddle (additional charge 8 € *) are special equipment.
The model “Porteur“ costs 795€ and comes with a 3-speed shift hub gear; 895€ for a 7-speed; back and front lighting with hub dynamo, basket with wooden bamboo inlay, mudguards and 3 different colored tires and saddle/grips in black, brown and cream.
Our model “Flaneur“ is available with a 3-speed grip shift gear for 74 € and with 7-speed for 845€. Standard-equipped with hub dynamo with lights.
The comfortable model “Balloon“ is available as 3-speed for 695€ and as 7-speed for 795€.

Delivery
Your urbike will be safely delivered wrapped up in 2 layers of bubble wrap in a cardboard carton. You are usually going to be informed about the delivery of your order by DTL or a subsidiary. Your urbike is insured during transport by DTL. In case of damages caused during transportation, please contact us. We will make sure to find the best solution as soon as possible. It would be optimal if you unpacked and checked your urbike upon delivery.

Shipping costs
Per bicycle including VAT
Germany: 44 Euro
Austria: 54 Euro
Europe (close) (Italy, Netherlands, Belgium, Luxemburg, etc.): 64 Euro
Shipping costs Europe (distant) (Spain, Portugal): 74 Euro
Shipping costs Switzerland: 94 Euro + customs duty + fee
Shipping costs rest of the world: upon request

Payment
At the moment, you have the following payment options at our web shop: PayPal, credit card, direct banking, against prepayment. Purchase on account and instalment purchase coming soon.
The amount due must be credited to the account specified below:
Bank name: UniCredit Bank
Bank code: 200 300 00
Account number: 10192185
BIC: HYVEDEMM300
IBAN: DE98200300000010192185
Reference: Please include the order number/invoice number, so the payment can be allocated correctly.
In the urbike shops in Munich, Hamburg and Cologne, you can also pay cash or via debit card upon collection of the item. All prices incl. VAT.

As of 01.07.2015