CANCELLATION POLICY

Right of cancellation

You are entitled to return the received goods within 14 days after receipt without giving any reasons.

The period for revocation is 14 days, commencing on the day on which the goods were received by you or by a third party other than the carrier.
In order to exercise your right of revocation, you need to inform us

URBIKE Ltd

Türkenstr. 84

80799 Munich/Germany

E-mail: info@urbike.de

Telephone: +49 89 12768278

by means of a clear declaration (e.g. via a letter sent by post, or via e-mail) about your decision to withdraw the contract stating your name, invoice number and order number.

To comply with the withdrawal period, it is sufficient that you send in the notification concerning the exercise of the right of revocation in time before the revocation period expires.

 

Consequences of Cancellation

If you withdraw from the contract, we shall be obliged to refund all payments we received from you including the delivery costs (except for additional costs which resulted from you choosing a delivery option other than the low-priced standard delivery recommended by us) instantaneously and within a period of 14 days, commencing on the day we receive your notification concerning your withdrawal from the contract. For the refund, we use the same means of payment you used for the original transaction unless explicitly agreed otherwise; in no case, additional costs for this refund shall arise for you. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You are obliged to send back or hand over the goods instantaneously, but not later than 14 days after notifying us about your withdrawal from the contract. The deadline is met if the goods are dispatched before the withdrawal period of 14 days has expired.

We will bear the costs for the return delivery.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the condition, features and functioning of the goods.